Refund policy

At plimorph, we stand behind the quality of our electronics and accessories. If you are not completely satisfied with your purchase, we are here to help. Please read this policy carefully before initiating a return.

1. Return Period
You have 30 calendar days from the date of delivery to request a return. Requests submitted after 30 days will not be accepted unless required by applicable local consumer laws.

2. Eligibility for Return
To be eligible for a return, items must be in original condition — unused, unopened, and with all original accessories, packaging, and labels intact.

If the product is faulty, damaged on arrival, mis-shipped, or significantly different from the description, we will arrange a full refund or replacement at no cost to you.

For personal reasons or change of mind, we accept returns provided the product remains unopened and in resaleable condition. However, the following items are not eligible for return due to personal reasons: headphones and earbuds with unsealed packaging for hygiene reasons; screen protectors, cables, and other accessories once opened; smart wearable devices with activated firmware or paired accounts; and any item explicitly marked as "non-returnable" on the product page.

3. Return Shipping Costs
Who pays for return shipping depends on the reason for the return.

If the return is due to a product defect, damage during shipping, an incorrect item sent, or a significant discrepancy from the product description, plimorph will cover the return shipping cost. We will provide you with a prepaid return label, and no restocking fee will be charged.

If the return is for personal reasons or change of mind, the return shipping cost must be paid by the customer. The original shipping fee paid at checkout will not be refunded in such cases. No restocking fee will be applied as long as the item is unopened and in its original condition.

If the returned item has been opened, used, or is missing original packaging or accessories, a 30 percent restocking fee may be deducted from your refund amount. Return requests submitted after the 30-day window will generally not be accepted, though defective products may still be covered under the manufacturer's warranty for repair or replacement.

4. How to Initiate a Return
To start the return process, please send an email to our customer service team at service@plimorph.com with the subject line "Return Request – Order # [Your Order Number]".

In your email, please include the following information: your order number, the product name and quantity you wish to return, a clear reason for the return (whether it is a defect or a personal reason), and any supporting photos or videos if you are claiming damage or defect.

We will respond within two business days with return instructions and, if applicable, a prepaid shipping label for quality-related returns.

5. Refund Processing
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

Approved refunds will be credited back to your original payment method — such as your credit card or PayPal account — within 5 to 10 business days, depending on your bank or payment provider. We do not require you to provide any separate bank account or payment details for the refund, as all refunds are processed through the same channel used for the original purchase.

Partial refunds may be issued for items that are returned with missing parts, damaged packaging, or signs of use beyond simply unsealing the product.

6. Exceptions and Important Notes
Products covered under a manufacturer warranty, such as smart devices with a one-year warranty, should contact us for repair or replacement options after the 30-day return window has passed.

Shipping damages must be reported within seven days of receipt, so we recommend inspecting your package promptly upon delivery.

Bulk or commercial orders may be subject to separate return terms, so please contact us before purchasing if you are placing a large-volume order.

This policy does not affect your statutory rights under applicable consumer protection laws in your region.

7. Contact Us
If you have any questions about this policy, or if you believe your return was unfairly rejected, please reach out to us at service@plimorph.com. We aim to reply within 24 hours on business days.

For unresolved disputes, we are open to third-party mediation or resolution through the competent courts in our jurisdiction.